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Refund & Cancellation Policy

We want you to be fully satisfied with GWD Sports platform. This policy outlines our refund and cancellation procedures in compliance with Razorpay payment gateway requirements and Indian consumer protection laws.

7 days

Monthly refund window

5–7 days

Processing time

30 days

Quarterly/annual window

Last Updated: July 2026

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Payments Powered by Razorpay

All payment transactions on GWD Sports are processed through Razorpay Software Pvt. Ltd. — a PCI-DSS Level 1 certified payment gateway licensed by the RBI. Refunds are credited back to your original payment method via Razorpay's refund infrastructure.

1. Refund Eligibility at a Glance

The following summarises refund eligibility across different payment types on the GWD Sports platform:

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Monthly Academy Fees

Eligibility

Within 7 days of payment

Refund Amount

100% of fee paid

Processing Time

5–7 business days

Condition: No sessions attended during the billing period

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Quarterly Fee Plans

Eligibility

Within 30 days of payment

Refund Amount

Pro-rated (unused months only)

Processing Time

5–7 business days

Condition: Pro-rated for unused months; attended sessions deducted at monthly rate

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Annual / Yearly Plans

Eligibility

Within 30 days of payment

Refund Amount

Pro-rated (unused months only)

Processing Time

7–10 business days

Condition: Pro-rated for unused months; processing fee of ₹100 applies

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Event Registration Fees

Eligibility

Refundable 48+ hours before event

Refund Amount

100% if eligible

Processing Time

5–7 business days

Condition: No refund within 48 hours of event. Full refund if GWD/academy cancels.

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Kit & Equipment Purchases

Eligibility

No refund after dispatch

Refund Amount

Not applicable after dispatch

Processing Time

Exchange only

Condition: Exchanges for manufacturing defects within 7 days of receipt, in original packaging

2. How to Request a Refund

You can request a refund through any of the following channels:

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Via Email

Send a refund request email to our support team with:

  • • Your registered name & phone number
  • • Transaction ID / Receipt number
  • • Reason for refund request
  • • Payment method used
rahman@gwdglobal.in →
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Via Student Dashboard

Log in to your GWD Sports account and navigate to:

Dashboard → Payments → Transaction History → Request Refund

Online requests are acknowledged within 24 business hours.

3. Refund Processing Timeline

Once your refund request is approved, the amount will be credited as follows:

1

Refund Request Received

Immediate (email auto-acknowledgment)

2

Eligibility Review by GWD Team

1–2 business days

3

Refund Initiated via Razorpay

2–3 business days after approval

4

Credit to Original Payment Method

3–5 business days (bank processing)

⚠️ Note: Refund timelines may vary — UPI transactions typically credit in 1–3 business days, while card/netbanking may take 3–7 business days. Actual credit dates depend on your bank's processing speed.

4. AutoPay / Subscription Cancellation

If you are enrolled in an AutoPay (UPI Mandate / eMandate) subscription plan:

  • You can cancel your AutoPay subscription at any time from your student dashboard under Settings → Subscriptions
  • Cancellations take effect at the end of the current billing cycle — you will not be charged for the next cycle
  • Refunds on cancelled subscriptions follow the same Monthly/Quarterly/Annual plan policy above
  • GWD is not liable for charges auto-debited before a cancellation request is submitted

5. Non-Refundable Situations

Refunds will not be processed in the following circumstances:

  • Request made after the eligible refund window (7 days for monthly, 30 days for quarterly/annual)
  • Sessions/training have already been attended (attended sessions deducted at monthly rate for pro-rata calculations)
  • Kit or equipment has been dispatched for delivery
  • Refund request for subjective performance dissatisfaction — training quality disputes must be raised directly with the academy
  • Account terminated for violation of Terms & Conditions
  • Payment made as a non-refundable deposit or booking fee, as stated at time of payment

6. Academy-Cancelled Programs

If an academy cancels a program or batch after enrollment:

  • Enrolled students are entitled to a full refund for the unused period
  • GWD will facilitate such refunds within 7 business days of the academy-initiated cancellation
  • Students will be notified via registered email and SMS

7. Contact for Refund Queries

GWD Sports Ecosystem — Support Team

For all refund and payment queries:

rahman@gwdglobal.in

Phone: +91 79813 74451

Address: GWD Sports Ecosystem, Hyderabad, Telangana, India

Operating Hours

Monday to Saturday, 9:00 AM – 6:00 PM IST

Response SLA: Within 24 business hours for refund queries

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